{"id":13,"date":"2025-05-06T12:41:47","date_gmt":"2025-05-06T12:41:47","guid":{"rendered":"https:\/\/mundipharmacy.store\/?page_id=13"},"modified":"2026-04-22T23:37:16","modified_gmt":"2026-04-22T23:37:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mundipharmacy.store\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff6854 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7ff6854\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee08b71 elementor-widget elementor-widget-text-editor\" data-id=\"4ee08b71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"shopify-policy__title\"><p>At <strong>Mundi Pharmacy<\/strong>, customer safety and product integrity come first.<\/p><h3>Eligibility for Returns<\/h3><p>Due to the nature of pharmaceutical products, we only accept returns under the following conditions:<\/p><ul><li><p>The item was damaged or defective upon arrival<\/p><\/li><li><p>The wrong product was delivered<\/p><\/li><li><p>The product is unopened, unused, and in original packaging<\/p><\/li><\/ul><h3>Non-Returnable Items<\/h3><p>For safety and hygiene reasons, we cannot accept returns for:<\/p><ul><li><p>Opened or used medications<\/p><\/li><li><p>Temperature-sensitive products<\/p><\/li><li><p>Personalized or prescription-based items<\/p><\/li><\/ul><h3>Refund Process<\/h3><p>If your return is approved:<\/p><ul><li><p>Refunds are issued to your original payment method<\/p><\/li><li><p>Processing time may take 5\u201310 business days<\/p><\/li><li><p>Shipping costs are non-refundable unless the error was ours<\/p><\/li><\/ul><h3>How to Request a Refund<\/h3><p>To initiate a return:<\/p><ol><li><p>Contact our support team within 48 hours of delivery<\/p><\/li><li><p>Provide your order number and photos (if applicable)<\/p><\/li><li><p>Wait for approval and return instructions<\/p><\/li><\/ol><h3>Exchanges<\/h3><p>We may offer replacements instead of refunds where appropriate.<\/p><h3>Contact Support<\/h3><p>For refund-related inquiries:<br \/><a href=\"mailto:info@mundipharmacy.store\">info@mundipharmacy.store<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Mundi Pharmacy, customer safety and product integrity come first. Eligibility for Returns Due to the nature of pharmaceutical products, we only accept returns under the following conditions: The item was damaged or defective upon arrival The wrong product was delivered The product is unopened, unused, and in original packaging Non-Returnable Items For safety and hygiene reasons, we cannot accept returns for: Opened or used medications Temperature-sensitive products Personalized or prescription-based items Refund Process If your return is approved: Refunds are issued to your original payment method Processing time may take 5\u201310 business days Shipping costs are non-refundable unless the error was ours How to Request a Refund To initiate a return: Contact our support team within 48 hours of delivery Provide your order number and photos (if applicable) Wait for approval and return instructions Exchanges We may offer replacements instead of refunds where appropriate. Contact Support For refund-related inquiries:info@mundipharmacy.store<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":7,"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1779,"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/pages\/13\/revisions\/1779"}],"wp:attachment":[{"href":"https:\/\/mundipharmacy.store\/es\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}